Callcentre firm to create 250 jobs at North East site

ResQ chief executive Nic Marshall

ResQ chief executive Nic Marshall

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A North East callcentre firm is to create more than 200 new jobs with the opening of a new wing.

Outsourced contact centre firm ResQ is hiring 250 people as part of its plan to develop a 1,200 seat centre on the Spectrum Business Park in Seaham.

The firm's original Hull site reached full capacity last year with more than 670 employees, prompting the decision to open in East Durham.

Less than a year old, the new site already employs 250 people and is on track to double in size with the launch of the new South Wing.

ResQ’s Seaham site is one of County Durham’s largest ever inward investments, with hundreds of jobs to be created over the next three years, allowing the firm to support its latest contract wins and kick-start plans for further growth this year.

Chief executive Nic Marshall said: "We’re very proud to be further expanding our operations in the North East.

"Initially, we were looking to open a second site close to Hull but we just fell in love with Seaham, and Spectrum Business Park and County Durham as a whole. The region offered everything we needed, including access to a high-quality workforce.”

"The most exciting thing about developing this second site is that it means our customers can grow with us, and it allows for the re-shoring of contracts which are currently being undertaken overseas with new customers in the digital, energy, retail and insurance sectors."

The successful opening of ResQ’s Seaham site has been followed by the launch of its‘Why Not Zero’ campaign in February, which supported Ofcom’s latest ruling to clamp down on abandoned calls and nuisance rates.

"We knew the campaign would be big news; many contact centres follow Ofcom’s regulations begrudgingly whereas we fully embrace them," said Mr Marshall.

"Our Responsible Telemarketing solution means that we’ve been ahead of the game for years, and it’s about time the rest of the telemarketing world followed suit. We’re confident that the ‘Why Not Zero’ campaign will continue to encourage positive changes."

ResQ works with some of the UK’s biggest brands including FTSE 100 and 250 companies,providing both inbound and outbound calling services.