Praise for Peterlee care home from Care Quality Commission

Inspectors confirmed the home, in Westcott Road, Peterlee, continues to meet the ‘Right support, right care, right culture’ guidance, ensuring people receive care that promotes dignity, equality, independence and community inclusion.

The CQC highlighted strong safeguarding practices, compassionate care and a warm, welcoming atmosphere.

Staff were found to understand each person’s individual needs and risks, supporting them in the least restrictive and most respectful way.

Inspectors also praised the continuity of good leadership, noting that the registered manager and provider regularly monitor quality, listen to feedback and promote positive outcomes for residents.

The report also recognised the home’s strong collaboration with external health professionals, its commitment to meaningful activities, and the regular review of care plans to ensure they reflect each person’s changing needs.

Residents, their families and staff shared comments about life at the home.

One relative said: "It was like a breath of fresh air when [person] came here. If they weren’t safe, they would not be here."

Another added: "They know [person] well by now and are able to help him in the best way possible."

Residents also spoke warmly about the support they receive.

One person told inspectors: "Staff are great. I get very sad about stuff, but someone will always try to make me feel better."

Another resident said: "The staff care about every single one of us."

Steve Massey, operations manager at Popular Care, said: “This continued Good rating is a testament to the commitment, professionalism and genuine compassion shown by everyone at Peterlee Care Home.

"The staff work hard every day to make sure residents feel safe, supported and valued.

"We are incredibly proud of the whole team and delighted that the CQC has recognised the consistently high standard of care they provide.”