Fenwick forced to cancel Santa experiences during Lockdown 2 - but Christmas window set to go ahead

Department store Fenwick has cancelled some of its Christmas entertainment as a result of the second national lockdown, which will begin on Thursday, November 5.

Fenwick has confirmed that some of its Santa experiences will not go ahead due to the near four-week lockdown announced by Prime Minister Boris Johnson on Halloween.

Fenwick will be temporarily closing at the end of play on Wednesday, November 4, in line with Government guidlines regarding non-essential retail.

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Its online store and Food Hall will remain open.

Fenwick's window is set to go ahead but some festive entertainment has been cancelled.

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    This means that Santa experiences due to take place between Saturday, November 7 and Wednesday, December 2 - the date the lockdown is due to end – will not go ahead.

    Families will be unable to book an alternative date as all Santa experiences for December have now sold out.

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    However, Fenwick says that if this changes affected ticket holders will be contacted in an attempt to re-book their tickets.

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    Those who have missed out will receive an email from Ticketsource with confirmation of a full refund in the coming days.

    But Fenwick’s famous Christmas window will still go ahead as planned, with a virtual reveal set to take place via the store’s Facebook page at 6.45pm on Sunday, November 8.

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    In line with restrictions from Newcastle City Council, a section of Northumberland Street will be closed to the public on Sunday and the window and surrounding area will not be viewable.

    Enhanced safety measures have also been put in place on Northumberland Street for the duration of the Christmas period, with the window set to be on display until January.

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    Kieran McBride, Fenwick Newcastle store director, said: "We're delighted that following close coordination with the local council we're still able to go ahead with the Fenwick Christmas window - with safety of colleagues, customers and the community as our top priority.

    "In line with current Government guidelines we ask you to help us keep the window safe by watching the livestream from home.

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    "We are doing everything we can to deliver a little festive magic wherever possible, and we thank you for your ongoing support during this ever-changing time.”

    Fenwick's Christmas window reveal can be watched live from 6.45pm on Sunday via the Fenwick's Facebook page here.

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