Passengers warned to expect delays as Metro trains begin running after 'major' fault

A major fault on the Tyne and Wear Metro network left passengers without trains for around an hour on Thursday, January 30.

Thursday, 30th January 2020, 12:18 pm
Passengers to seek alternative travel as Metro services as there are no trains

Metro services were suspended across the network due to a signalling system fault, which occurred in the control room in South Gosforth.

As signals were not working, it meant that trains were unable to operate to any stations across the service area.

The network, operated by Nexus, confirmed what it called a “major signalling system fault” via its social media channels – and urged passengers to seek other modes of transport.

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At around 12pm, Nexus confirmed via Twitter that trains were back up and running across the network, but with delays for passengers.

During the outage, a Nexus spokesman said: “A fault with our Rail Traffic Management System means that we are unable to operate any trains across the Metro network until further notice. This is affecting all of the signals across our network. This occurred at around 10.35am today.

“All trains on the network are at a standstill until this problem is resolved.

“Passengers are advised to seek alternative modes of travel.

“We’re sorry for the inconvenience and disruption this is causing to passengers.”

A message posted on Twitter shortly before 11am on Thursday confirmed that trains were not operating.

Metro tickets were accepted on local bus services while trains were not running, with customers urged to use other methods of travel while work went on to restore train services to the Metro network.