Sunderland woman wins payout and apology over botched bus pass

The botched handling of a bus pass application has won a woman £50 compensation – and her travel card.

By James Harrison
Friday, 16 August, 2019, 09:42
Bus sign

Mrs A, as she is referred to in a report on the incident by the Local Government Ombudsman, was refused a concessionary travel pass (CTP) by Sunderland City Council, despite meeting the criteria.

But after blaming the initial refusal on a ‘computer error’, council bosses now claim they have fixed the problem and ‘apologised and offered her £50 for the time and trouble she has incurred in pursuing her complaint’.

Sign up to our daily newsletter

This was enough to satisfy the Ombudsman, which did not carry out a full investigation.

CTPs provide free off-peak bus travel for men and women when they reach the female state pension age.