Sunderland woman wins payout and apology over botched bus pass

The botched handling of a bus pass application has won a woman £50 compensation – and her travel card.

Friday, 16th August 2019, 10:42 am
Bus sign

Mrs A, as she is referred to in a report on the incident by the Local Government Ombudsman, was refused a concessionary travel pass (CTP) by Sunderland City Council, despite meeting the criteria.

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But after blaming the initial refusal on a ‘computer error’, council bosses now claim they have fixed the problem and ‘apologised and offered her £50 for the time and trouble she has incurred in pursuing her complaint’.

This was enough to satisfy the Ombudsman, which did not carry out a full investigation.

CTPs provide free off-peak bus travel for men and women when they reach the female state pension age.