A property professional with almost 40 years of experience is helping landlords and investors navigate the North East property market through a customer-focused approach built on knowledge, honesty and accountability.

Nicky Middleton, owner and director of Oasis Sales and Lettings and The One Stop Property Shop North East, has spent her entire working life in housing.

She started her career as a Youth Training Scheme (YTS) trainee with the local council before progressing through a range of roles in both the public and private sectors.

Having witnessed first-hand the challenges and opportunities facing communities across the North East, Nicky says her experience has shaped the way she supports her clients today.

Nicky Middleton, owner and director of Oasis Sales and Lettings and The One Stop Property Shop North East. Photo credit The Bigger Picture Agency.

placeholder image — Nicky Middleton, owner and director of Oasis Sales and Lettings and The One Stop Property Shop North East. Photo credit The Bigger Picture Agency.

She said: “I’ve seen just about everything the housing sector can throw at you

“From helping vulnerable families and dealing with anti-social behaviour to supporting people through some of the most difficult times in their lives.

"Those experiences taught me that housing is about people first and property second.”

Nicky, whose business is based in Washington, spent many years working in housing offices serving communities across Northumberland’s former coalfield areas before taking time away from the sector to support her daughter.

Nicky’s business provides everything from property sourcing and investment advice to refurbishment project management and long-term property management. Photo credit The Bigger Picture Agency.

She later returned to housing through private lettings agencies, building extensive experience before launching her own business in 2019.

The decision to establish her own company came from a desire to offer a more personal service than she believed larger agencies could provide.

She said: “I realised I was helping build other people’s businesses when I could be doing the same for my own.

“One of the biggest frustrations I saw was a lack of continuity for landlords. Clients would speak to a different person every time they called.

“With us, clients know exactly who they’re dealing with and they can reach us when they need us.”

Today, Nicky’s business provides everything from property sourcing and investment advice to refurbishment project management and long-term property management.

She said: “If I’m going to manage a property, I need confidence in it from day one.

“We’re open, transparent and honest. I would never source a property for a client that I wouldn’t be comfortable investing in personally.”