Sunderland pub hits out at ‘rude customers’ due to the impact of the Eat Out to Help Out scheme

The Cliff in Roker have shared the difficulties that they are facing from customers due to the Government’s Eat Out to Help Out scheme.

Thursday, 20th August 2020, 4:45 pm

In a post made via the pub’s Facebook page, management have said that they “feel like all they have done throughout August is apologise” after the Eat Out to Help Out scheme has created “unprecedented” numbers of customers.

The scheme allows participating venues to offer 50% off the food bill, Monday to Wednesday throughout August, with the ability to claim the discount back from the Government.

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The Cliff in Roker has faced rude customers while offering the Eat Out to Help Out offer

It was introduced to provide a much needed boost to the hospitality sector following the Covid-19 lockdown.

However, it has prompted The Cliff to hit back at a number of customers who have been rude to staff, walked out without paying their bill and those who book a table and then don’t show up.

Bosses have said that each week, there has been tweaks made to try and accommodate everyone during the busy service periods and have praised the most customers for their support.

“The downside to this scheme is that, as a team, we have fell victim to rudeness, walk outs, many no shows and the phone being put down on us when we were unable to take a booking.

"Whilst we do support this scheme, we also support our staff and any kind of abuse will not be tolerated.”

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