Seaham based contact centre ResQ announces huge 50 jobs boost for town
Seaham based contact centre ResQ has announced it is creating up to 200 new jobs in the town after securing new “major contracts”.
Based at Spectrum Business Park since 2016, ResQ provides customer support for its clients including sales, service, and dealing with complaints for major brands across various sectors including energy, retail, and media.
The contact centre’s new deals means they will be increasing their workforce by 50 employees this year (2025) with “plans for up to 150 more early next year (2026)”.
ResQ staff will manage day-to-day customer service operations on behalf of its blue-chip client base with recruitment already underway and the first new starters beginning training this week (November 17).
Roles are available for customer service advisors with ResQ offering “structured training programmes and clear progression routes for team leader, and operational support positions forming a well-supported career development pathway”.
Gill Marchbank, chief executive officer at ResQ said: “Seaham has been an important part of our business for almost a decade, and we’re proud to be growing here again. There’s so much customer service talent right on our doorstep, and we’re proud to be helping generate jobs and keep skills in the area.
"All of our new roles come with structured training, strong day-to-day support, and clear paths for progression. Many of our leaders in Seaham started out in frontline roles, so there’s real scope for people to build lasting careers and develop alongside the company.
“These new roles sit at the centre of our AI innovation, but people will always be at the core of the customer experience. Our goal is to give our teams the tools and technology that help them excel - enhancing, not replacing, the human connection that defines great service.
“We can’t wait to welcome our new team members and see them become part of the next chapter for ResQ in Seaham.”
The Seaham site has played an important role in the town's regeneration, supporting the area's shift from traditional industry to service-based employment.
ResQ is one of the country’s largest call centre operations, with several large contact-centre hubs across the UK, working with major brands in sectors such as telecoms, utilities, retail and financial services.
You can find out more about the jobs available via the company’s website.