Dozens more new jobs predicted at Seaham's ResQ call centre
A call centre business predicts its continued growth will shortly create dozens more local jobs.
Hull-based customer service specialist ResQ, which has a contact centre at the Spectrum Business Park, in Seaham, is on course to take on around 400 new employees by the end of the year after winning a series of new and expanded contracts across sectors such as energy and telecoms and vehicle response.
Around 80 of the upcoming vacancies are expected to be at the Seaham premises and would follow the arrival of 100 staff towards the end of last year.
The impending roles are expected to include customer service administrators, team leaders and operational support roles.
ResQ says structured training and progression opportunities will be available for new recruits as the business continues to expand.
Gill Marchbank, the company’s chief executive, said: “This latest round of growth speaks to the reputation we have built at ResQ for delivering expert customer service within organisations where teams are under intense pressure to respond quickly and effectively.
“It’s a real vote of confidence in our people and the quality of service we deliver for our partners.”
The company added in a statement: “ResQ is entering one of the fastest periods of expansion in its history, partnering with major organisations across the energy, telecoms and automotive sectors.
"These partnerships have strengthened ResQ’s position as a trusted emergency response provider, supporting customers in urgent situations such as loss of heating or vehicle breakdowns, where reassurance, speed and accurate information are critical.”