How Hays Travel is bouncing back from the coronavirus crisis with refund guarantees and UK breaks

John and Irene Hays, the owners of Sunderland-based travel company Hays Travel, have set out how they will bounce back from the coronavirus crisis.

By Ryan Smith
Monday, 29th June 2020, 7:00 am
Updated Monday, 29th June 2020, 5:43 pm

Sign up to our daily newsletter

The owners of the Sunderland-based travel company Hays Travel have set out how they will bounce back from the coronavirus outbreak which has left the tourism industry in crisis.

John and Irene Hays have spoke about how the company is recovering and reassuring customers after the lockdown.

Hays Travel, which took over Thomas Cook late last year, have launched their “peace of mind” deal where customers will receive a 100% refund on selected holidays should they decide to change or cancel their plans.

John and Irene Hays have revealed that the Sunderland-based travel company has seen an increase in bookings for holidays abroad.

Sign up to our daily newsletter

Irene commented: “We think that people are concerned about booking holidays and since launch, the deal has been incredibly popular.

Read More

Read More
Read more: Want to work for Hays Travel? Sunderland firm launches recruitment dr...

“We think that this reassurance of getting a full refund that is appealing to customers as it has been an incredibly difficult time for everyone.

John added: “It could be deals like this that get the travel industry up and running again.”

The couple also explained that despite the uncertainty surrounding the industry at the moment, signs of positivity are breaking through.

“It will depend on certain factors going forward but there are signs of optimism as we are beginning to see an increase for bookings later in the year.

“We believe that if quarantine measures are lifted, especially for popular European destinations we could see a bigger increase in the near future.”

When asked if there was added demand for holidays in the UK, Irene commented: “Primarily, the majority of holidays are for destinations abroad but we understand that some will want to remain in the UK.”

“The beaches in this country are great when the weather is nice, however, we all know the British weather is variable and people want to escape that.”

A message from the Editor:

Thank you for reading this story on our website. While I have your attention, I also have an important request to make of you.

In order for us to continue to provide high quality and trusted local news on this free-to-read site, I am asking you to also please purchase a copy of our newspaper.

Our journalists are highly trained and our content is independently regulated by IPSO to some of the most rigorous standards in the world. But being your eyes and ears comes at a price. So we need your support more than ever to buy our newspapers during this crisis.

With the coronavirus lockdown having a major impact on many of our local valued advertisers - and consequently the advertising that we receive - we are more reliant than ever on you helping us to provide you with news and information by buying a copy of our newspaper.

Thank you.

How to subscribe to the print edition:

It’s easy to subscribe to your local newspaper. We have arranged a special 20 per cent off subscription offer for people to take advantage of. Visit www.localsubsplus.co.uk, choose the newspaper title, the type of subscription and enter your details.