Metro boss issues statement following Sunday's system outage

The entire Metro system was down for most of the day on Sunday.
The entire Metro system was down for most of the day on Sunday.
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The boss of Metro operator Nexus has issued a statement explaining what went wrong yesterday

Writing on the company's website, Nexus managing director Tobyn Hughes said: "As you will probably know Metro was unable to provide a service for most of yesterday, Sunday 29 October, across the whole system. This is almost unprecedented in Metro’s history and is a serious failure for which I want to apologise.

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"This was due to a major and sudden fault within the substation which provides high voltage power to the Metro depot in South Gosforth. This happened just before 05:00 yesterday and meant that, without power, no Metro trains could leave the depot.

"Metro staff attempted to shunt Metrocars out of the depot using a maintenance locomotive but this proved a very slow process and we could not build up enough trains to provide a sustainable service until the evening. As a result we were forced to advise passengers to seek other forms of transport, for which we are sorry.

"Engineering staff worked through Sunday to create a new high voltage power feed into the depot. This was successful and meant Metro was able to provide passengers with a frequent service throughout today.

"We recognise that yesterday was a major failure which will have affected many passengers. We will be investigating all aspects of this incident and our response to it so that we can prevent such a failure from happening again, and we will report our findings to the North East Combined Authority."