Transport bosses have demanded ‘urgent’ answers after Metro operators failed to run enough trains on Great North Run day, leading to travel chaos.
On the service’s busiest day of the year, there were major delays and overcrowding after a shortage of trains, leading to complaints from angry customers.
Nexus, the public body which owns and manages the system, has now demanded answers from operator DB Regio to the chaos as thousands looked to make their way to and from the race, between Newcastle and South Shields.
Tobyn Hughes, the managing director of Nexus and transport operations director for the North East Combined Authority, (NECA), said: “The Great North Run is a huge event for the region which we are proud to have been part of over many years.
“Metro can and is capable of supporting the Run now and in the years ahead.
“Nexus owns Metro and has a long-standing successful blueprint for Great North Run Day services which includes many extra trains.
“DB Regio, the company which operates the system on our behalf, failed to run as many trains as required last Sunday.
“We have asked DB Regio to explain urgently what went wrong in the planning and delivery on Sunday, so we can prevent this happening again.
“We have also launched our own investigation and deeply regret the delays and overcrowding experienced by passengers.”