Top marks for Sunderland residential home

Lansbury Court staff in the new American diner
Lansbury Court staff in the new American diner

A Sunderland residential home has been given the thumbs-up by inspectors.

Lansbury Court in Castletown received a positive Care Quality Commission (CQC) report, which records the home as overall GOOD.

The Lansbury Court team

The Lansbury Court team

Representatives from the CQC undertook an unannounced visit to the home in September, and the report has rated the home good across all five key areas, for being safe, effective, caring, responsive and well-led.

The home provides residential care for up to 56 older people, some of whom are living with dementia. The report gave positive feedback for the staff and their ‘caring approach with the people they support’, highlighting the robust recruitment and management processes and the overall satisfaction of those who live and work in the home.

Home Manager Suzanne McKie commented: “We’re delighted with the report and there are some truly lovely comments and observations in there that make both me and my staff very proud.

“All the staff here do genuinely care for and have affection for those who live in the home, and we try our very best to provide our residents with a happy and fulfilling life.

All the staff here do genuinely care for and have affection for those who live in the home, and we try our very best to provide our residents with a happy and fulfilling life.

Suzanne McKie

“The CQC GOOD is recognition of that hard work and we will be celebrating with staff, residents and families.”

Earlier in the year, the home installed an American diner, complete with Jukebox, which has been very popular with residents and their visitors. Ratings are given based on observations of the home by the unannounced CQC team, and on conversations with staff, residents and their relatives. The report is part of CQC’s programme of inspections. Comments include “[I am] happy with the choices of meals and I get them on time’ and ‘I receive lovely care.’