Sunderland care home is ordered to improve by health care watchdog

Thorncliffe House residential Care Home for the elderly, Thornhill Park, Sunderland. Photograph by FRANK REID
Thorncliffe House residential Care Home for the elderly, Thornhill Park, Sunderland. Photograph by FRANK REID
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A Wearside care home has been ordered to improve after it fell short across a number of areas during an inspection by a watchdog.

Thorncliffe House was inspected by officers from the Care Quality Commission in May.

No overall analysis had been completed to ensure the staffing levels would support a safe evacuation.

CQC report

In terms of safety, effectiveness, how responsive and well-led the service is, all four areas were told they require improvement.

The report stated: “During the inspection on May 4 we found prescribed creams were not dated on opening and some medicines had been administered but not signed for on the medicine administration records (MAR).

“For one person we found they had six tables which had been signed for but not administered.”

When looking at emergency evacuation plans at the home, it added: “Of the 19 people living at Thorncliffe House at the time of the inspection it was recorded that nine people would need two staff to support them with an evacuation due to needing the use of an evacuation mattress or evacuation chair.

“No overall analysis had been completed to ensure the staffing levels would support a safe evacuation.

“We spoke with the registered manager about this who said, ‘I see what you mean, there are probably some people who could use the evacuation chair, they all need to be reviewed.

“The fire service came in February and said they were OK’.”

Concerns have also been raised over the maintenance of the home.

“Some automatic door closures had alarms flashing to say the batteries needed to be replaced,” reads the report.

“This was completed by the handyman on the day.

“We also noted a few bedroom doors, which are fire doors, were not fully closing.”

The home is a care home without nursing and provides accommodation and personal care for up to 24 people, some of whom may be living with dementia.

At the time inspectors visited there were 19 people using the service.

The Echo contacted Thorncliffe House for a comment on the report.