Software problems hit Sunderland library

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PEOPLE hoping to make use of the public computers at Sunderland’s main library have been turned away for more than a week due to a software problem.

The 29 computers at the City Library and Arts Centre in Fawcett Street have been out of action since earlier this momth.

According to Sunderland City Council, the service is intended “to provide customers with community-based access to information and the cultural, lifelong learning and e-government services available on the internet”.

Deputy council leader Harry Trueman said: ”As part of our continued commitment to people in Sunderland, the city council provides free computer and internet access including wi-fi at all libraries across the city.

“Unfortunately, due to software reliability issues, public access to the 29 computer terminals at the City Library has not been available since August 13. However, wi-fi availability has been unaffected.

“Over the last week, there has been an immense amount of effort made by staff at Sunderland City Council and our support partners to get to the root cause of the complex problems that were causing the issues.

“There has been significant progress in finding a solution, but further changes and extensive testing will be required before a full service is resumed.

“Meanwhile, we will continue to work with our support partners to resolve this issue as quickly as possible.

“In addition to the City Library, there are a further 10 libraries and over 60 community ICT centres across the city where people can access computer terminals free of charge.”