RAIL COMPLAINTS BREAK RECORD

Steamed up North East rail pas

The level of complaints has now risen from 961 last year to 1,372 this year, said the Central Rail Users Consultative Committee (CRUCC). "The number of complaints has risen substantially again and, at present, too many passengers are dissatisfied," said the committees chairman David Bertram.In its annual report today, the CRUCC said: 224 complaints were received in the region about train punctuality. 82 complaints were about cancellations. there were 44 complaints about overcrowding. 172 complaints about information at stations. 202 complaints about refunds and claims.Nationally there were a record 11,640 complaints made to the committee, with the main moan again being punctuality with 2,024 complaints. Only 86.3 per cent of trains on the East Coast Main Line, from Newcastle to London, ran on time.REID SIGNS 1.3m QUINNSUNDERLAND manager Peter Reid is confident of breaking the clubs transfer record again in the near future. He completed the formalities today of landing Manchester City striker Niall Quinn on a three-year contract for a fee of 1.3 million.But he is not prepared to call a halt to his pre-season spending of 3million on the Republic of Ireland international, goalkeeper Tony Coton and midfielder Alex Rae.``Niall Quinn is very good value for money at 1.3 million, said Reid today. ``But I will break the club transfer record again when the right player becomes available. I should imagine it will be fairly soon, but I think Saturdays opening game of the season against Leicester City will come a bit too soon.``I am not prepared to say whether I have an offer on the table but I am negotiating with Bordeaux for goalkeeper Lionel Perez. Perez joined the club on Monday to train with the squad and was immediately pitched into action in the friendly at Gateshead.JONATHON