Pullman owners promise customers won’t be out of pocket after sudden temporary closure

Platform 5'Seaburn
Platform 5'Seaburn
Have your say

A LANDMARK venue has reassured customers they won’t be left out of pocket after closing its doors temporarily.

The Pullman has unexpectedly closed its Platform 5 pub and Carriages tea rooms – despite people having made bookings there.

However, its hotel and function suite will remain open.

Angela Mcclennan, 58, from Penshaw was due to visit the venue with a party of eight after buying a Living Social discount voucher.

“I’d booked to go to the tea rooms on November 22,” she said. “But I only found out they had closed when I tried to change the time of the booking.

“I couldn’t get through on the phone line, then my friend saw a post on Facebook saying they had closed for maintenance.

“People have spent good money on these vouchers, but fortunately Living Social have said they will give me a full refund.”

Bosses at the Seaburn site say that although they cannot commit to current or new bookings for meals, they will be honouring bookings for functions.

They have cited maintenance and an electrical fault for the temporary closure.

A spokesman said: “The Pullman would like to reassure all of our customers that all private parties/functions etc will be going ahead as planned and that we will be honouring all bookings.

“Organisers of Christmas parties and events are being contacted to either confirm their dates, offered an alternative or a refund of deposit paid.

“A combination of some necessary planned maintenance and an unexpected electrical fault in the kitchen has meant that we have had to close the bar/restaurant and Carriages Tea Rooms.

“Voucher providers have been advised and will contact customers to discuss their options. We will keep you up-to-date on changes in the situation and please contact us in regards to any bookings for events. The function suite and hotel rooms will remain unaffected and continue to take and honour bookings.”

Rosalind Leisure took over the site from Sunderland City Council last year on a five-year lease in a bid to bring it back to life and have done much to renovate its bar, hotel and landmark carriages, which were once part of the Orient Express.

•An event at the venue on Sunday will go ahead as planned. Boldon-based Your Boutique will host a clothing sale from 11am to 3pm. Items on sale include garments from All Saints, Reiss, Barbour, Paul Smith, Zara, Ralph Lauren and other high street and designer brands.