ONE of the two undelivered mail collection offices in Sunderland is to close, it has been revealed.
New changes will mean that parcels and letters will only be able to be collected from Wearfield, at Sunderland Enterprise Park, near Wessington Way, rather than the office in Mary Street in the city centre, which is set to close.
Royal Mail says the change is part of the organisation’s “ongoing modernisation programme”.
Bosses argue that the move is to a purpose-built customer service area, which will also have 20 customer parking spaces outside the Delivery Office.
There will also be undercover parking and loading for Royal Mail vehicles, as well as improved staff facilities and improved security around the building.
However, one man contacted the Echo to say he was unhappy with the changes. The man, who did not want to be named, said: “Customers will have to go to Castletown Industrial Estate to collect any parcels.
“This seems very unfair on disabled and elderly people as well as anyone without their own transport.”
A spokesman for Royal Mail said: “Currently, customers in Sunderland have to use one of the two sites when collecting undelivered items.
“This depends on the type of item (tracked, PO box, special delivery, etc) and the postcode it is being delivered to.
“Royal Mail has responded to a significant amount of customer feedback that the historical split site arrangement is confusing and time consuming.
“The new arrangements will mean that customers only have to visit one site, the renovated Sunderland Delivery Office, to collect any undelivered mail.
“Royal Mail is committed to maintaining a high quality of service to our customers in Sunderland. Customers do not need to collect their mail if they don’t want to.
“Royal Mail can redeliver items free of charge to their address on a preferred day including Saturday or to another address in the same postcode area.
“Details of Royal Mail’s redelivery options can be found on the “Something for you” card left for customers who miss a delivery or on our website at www.royalmail.com/redelivery.
“Work will commence shortly and the new arrangements at Sunderland Delivery Office are expected to be in place in June 2015.”