Meet the Seaham care home praised by watchdogs for improving resident's quality of life

Trinity House, in Knaresborough Road, Seaham, was rated overall as ‘Good’ for the second time running, by the Care Quality Commission (CQC).

The residential care home is run by Swanton Care and Community, provides 24/7 care and support for up to seven adults with learning disabilities and autism spectrum disorders.

The inspection, which took place in November, was conducted by one CQC inspector who spoke with two people who used the service, relatives, the registered manager and other team members.

Their report praised the service and said ‘people's quality of life had improved significantly due to the exceptionally responsive and person-centred support they received’.

The service was rated as ‘outstanding’ for the ‘responsiveness’ of its care services and the CQC also gave it a ‘good’ rating for four of its five inspection criteria which asked; is the service safe, effective, caring and well-led?

The report also highlighted the relaxed and friendly atmosphere at Trinity House with one family member telling the inspector that ‘staff are caring and understanding’.

Special mention was made regarding the quality of the personalised care and how it gave people choice and control over their lives.

One relative commented, ‘The home is outstanding because staff treat people like their own family and the ethos is very caring’.

Trinity House Manager Nicola Harrison said she was delighted that the home had received such a positive report from the CQC.

She said: “We’re thrilled to have received this glowing report.

“Every day our dedicated care teams do everything they can to provide truly personalised and compassionate support for the people who live here at Trinity House.

“We are guided by the principal that every life has value, no matter what challenges that person may face.

“Every moment matters.

“I am so proud of the team and I want to thank them for all of their hard work and dedication.

“Being rated as outstanding for the responsiveness of our service is a real achievement.”