New home for help services

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RESIDENTS will be able to seek guidance on a host of services thanks to a new one-stop shop.

Work is due to begin on a help desk in Durham’s city centre to give people a chance to get advice on council tax, rubbish collections and waste permits, street cleaning, bus passes, highways, housing issues, including access to Durham City Homes staff, and licensing.

The Customer Access Point (Cap) will open alongside Clayport Library in Millennium Place.

It will become part of a network of centres to offer information to residents.

Building work will start on Monday and during the initial stages of the project, the library will remain open.

However, the library is to also undergo improvements, including modernisation, and once they begin, the service will relocate across the square to the former Connexions and Nest building.

This temporary library will operate from about Monday, April 30, and will provide a book-lending service for adults and children, a limited reference section and four public-access computers.

Photocopying and coffee facilities will still be on offer in the temporary premises, and staff will be available to offer help and support for inquiries.

The library will reopen on Monday, May 21, followed by the Cap later in the year.