Washington GP surgery out of special measures after ‘good’ rating

Harraton Surgery, Washington
Harraton Surgery, Washington
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A GP surgery on Wearside which was given a damning inspection has turned its fortunes around according to a new report.

Care Quality Commission inspectors slammed Harraton Surgery in Washington for not being ‘safe’ or ‘well-led’ after a visit in September, putting the surgery into special measures.

The practice was told it also required improvement in its effectiveness and responsiveness, although it was rated ‘good’ for being caring after positive feedback from patients.

Bosses at the surgery said that a high turnover of staff at the time the inspection was carried out had contributed to the poor rating, but vowed to improve the situation.

Now, the Swiss Cottages surgery has been given an overall good rating, being rated good in terms of its safety, care, effectiveness and how responsive it is to patients’ needs.

Its leadership was told however it requires some improvement.

Because of the positive report the surgery has now been taken out of special measures.

In response to the good news Dr Inder Singh of Harraton Surgery said: “Our focus has always been on providing high quality medical care for our patients, and we are pleased to see this positive rating from the inspectors.

“Our previous rating followed a period when the practice experienced high levels of staff turnover, so we have put a number of steps in place to strengthen the team as well as improving our systems.

“I would like to thank our patients for their support while we have been working to meet the inspectors’ requirements.”

Debbie Burnicle, deputy chief officer at NHS Sunderland Clinical Commissioning Group, said: “This is an important milestone and shows the practice’s real commitment to tackling the inspectors’ concerns positively.

“The most recent national survey showed that patients in Sunderland are more satisfied with their GPs than in England as a whole, and the vast majority of practices locally are rated as ‘good’ by the CQC.

“Practices across the city are working together on a range of initiatives to strengthen and improve services, from schemes attracting more GPs to work in the city to a new smartphone app to help parents of under-fives with common childhood illnesses.”