Care home ‘failing to meet standards’

The Meadows
The Meadows
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a CARE home is failing to meet national standards, according to a health watchdog.

The Care Quality Commission (CQC) has published a report on The Meadows Care Home, located in New Road, Boldon Colliery, after it carried out an unannounced inspection.

Inspectors found the home was failing to meet standards in relation to the care and welfare of service users, some of whom have dementia.

As a result, CQC has issued a formal warning to the provider, demanding improvements by next Friday.

Cheshire-based Tamaris Care Properties has also been told action is required to address all shortfalls with regards to standards in meeting nutritional needs, supporting workers and record-keeping.

It is not the first time the care provider has faced criticism.

Back in April 2012 the same home was issued with a formal warning over medication failings.

After the latest inspection, the CQC is monitoring the home and will make another unannounced visit at a later date.

If the required improvements are not made, CQC has a range of enforcement powers which include restricting the services that a provider can offer, or, in the most serious cases, suspending or cancelling a service.

The watchdog can also issue financial penalty notices and cautions or prosecute the provider for failing to meet essential standards.

A spokesman for Tamaris Care Properties Limited said: “We regret that the quality of care being delivered at The Meadows was not compliant with CQC inspection requirements and the standards we expect to deliver.

“We met with the council, CCG, residents and relatives last week to discuss the issues in the home, and work with everyone going forward to make the necessary improvements. We have been implementing a comprehensive action plan that has included the appointment of a new manager and have recently taken on additional trained nursing staff.

“As the CQC has acknowledged, the home has an appropriate level of staffing. The inspectors also acknowledged that staff were receiving training and supervision, but criticised that some experienced staff had not had a formal appraisal recently.

“We are also providing additional supervision and training for staff around assisting residents with their meals.

“The inspectors identified a number of areas for improvement related to aspects of documentation and record keeping. We recognise, of course, that this is important and we have been reviewing our care files as well as providing staff with additional guidance to ensure all care documentation is comprehensive, complete and up to date.

“While we carry out further improvements new admissions remain suspended.”