Failing care home placed in special measures after inspectors’ damning findings

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A care home has been placed in special measures after inspectors found grave concerns over the way it was being run.

The Care Quality Commission (CQC) rated Benamy Care, Seaham, as Inadequate and placed into special measures by CQC and ordered it to make improvements to protect the safety and welfare of people living there.

The CQC carried out an unannounced inspection at the home in August this year and identified a number of areas where improvements were required.

During their inspection, CQC found that the home, operated by Gail and Russell Smith, was failing to provide care which was safe, effective, caring, responsive or well led.

Under CQC’s new programme of inspections, all adult social care services are being given a rating to help people choose care. Overall, Benamy Care has been rated as Inadequate and has been placed into special measures.

A full report from the inspection has been published on the CQC website: http://www.cqc.org.uk/location/1-112721378
The report identifies a number of areas in which improvements are required, including:

•Risk management in the home was poor. Emergency and evacuation policies were out of date and actions to mitigate risks were not always followed.

•Inspectors found continued concerns that people were not protected against the risks associated with unsafe use and management of medicines.

•Legal requirements and best practice had not been adhered to meaning that people’s mental capacity and ability to consent was not appropriately assessed or understood.

•Many of the improvements the service committed to make in an action plan submitted to CQC had not been implemented.

•Staff were not supported to develop their skills through regular staff supervisions and meetings.

•There were no systems in place to monitor the quality of service being provided.

Debbie Westhead, deputy chief inspector of Adult Social Care in the North, said: “It is extremely disappointing many concerns that were identified at our previous inspection have not been addressed, despite assurances from the provider.

“People are entitled to services which provide safe, effective, compassionate and high quality care and we have told the provider that they must take action to resolve the issues we have identified as a priority.

“We are in close liaison with the local authority to monitor the situation and ensure people living at the home are not at risk.

“Given the continued shortfall in standards of care, we have placed this service in special measures and made it clear where action must be taken to address the concerns identified.

“We will re-inspect the home within six months to check whether sufficient improvements have been made. If we find that the service being provided remains inadequate, we will consider taking further steps to cancel its registration with CQC.”

Any regulatory decision that CQC takes is open to challenge by a registered person through a variety of internal and external appeal processes.