Care home staff are celebrating after being given the seal of approval by a national care watchdog.
In a visit by the Care Quality Commission (CQC) in October, Church View was examined against a number of areas such as safety, effectiveness and the level of care.
Everyone at Church View, including the kitchen and maintenance teams, strives to ensure that we create genuinely individual care for each resident.Michelle Daglish
Following the visit, inspectors were happy to award the Seaham home an overall good rating.
During their visit to the Care UK-run home – which provides specialist care for older people, some of whom have dementia– the inspectors talked informally to the team and examined the home’s administrative systems and processes.
Home manager Michelle Daglish said: “I am delighted that we reached the high standard set out by the Government and CQC and I was even more delighted that the inspectors highlighted how the team works to respect people’s dignity and independence.”
The inspectors noted that residents received effective care and support from well-trained and well-supported staff.
The inspectors also commented that people who used the service, and visitors, were complimentary about the standard of care at Church View.
The report stated: “Visitors told us, ‘I am happy that he is well cared for here’, ‘We are happy and see that he is well cared for’ and ‘It’s always nice and clean and the staff friendly and helpful’.
“The staff themselves told us, ‘We like to have a laugh with them. They keep you entertained’ and ‘The best thing about the job is giving good care, this gives me satisfaction’.”
Michelle added: “Everyone at Church View, including the kitchen and maintenance teams, strives to ensure that we create genuinely individual care for each resident.
“To do that, we ensure we get to know each person, their history and their interests, so that we can tailor each care plan to maintain their independence, life skills and sense of wellbeing.”