Compensation for Sunderland woman who fell ill at ‘filthy’ Mexican hotel

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A WOMAN whose birthday celebrations at a Mexican hotel were ruined after she fell ill with severe sickness and diarrhoea has received an undisclosed sum in compensation from her tour operator.

Natalie Daymond, 27, from Sunderland, who still suffers ongoing gastric symptoms, instructed solicitors Irwin Mitchell to investigate the conditions she faced at the Barcelo Costa Hotel near Cancun in October 2009.

Her holiday was ruined by filthy bed sheets and bedrooms, undercooked chicken, dirty swimming pool surfaces and re-used foods served during meal times.

A three-day trial was due to begin at the County Court in Birmingham on June 23, when Thomas Cook agreed to 
pay what lawyers described as “realistic damages”.

Jennifer Downing, a lawyer at Irwin Mitchell representing her, said: “Natalie suffered gastric symptoms during her stay at the Barcelo Costa Hotel that continue to affect her life now.

“She and her partner booked the trip to celebrate her 23rd birthday in what they hoped would be relaxing surroundings but this was ruined when they both fell ill.

“It is essential that food hygiene and health guidelines are followed by hotels to keep their guests safe.

“We are pleased to have secured a successful conclusion for Natalie at the door steps of the court. The damages she has received are more than eight times the sum that Thomas Cook had offered previously. We hope the settlement now allows her to move on from her ordeal.”