Care home ordered to make improvements after inspectors found failings

Primrose Care Home, Station Road, Hetton.
Primrose Care Home, Station Road, Hetton.
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A CARE home has been ordered to make urgent improvements by an industry watchdog.

Gradestone, which runs Primrose Care Home in Hetton, was slapped with a formal warning by the Care Quality Commission (CQC) for failing to protect its residents.

It follows an unannounced visit to the 22-bed nursing home in Station Road, in April, to check whether improvements required following a previous inspection had been made.

Inspectors flagged up a catalogue of problems, including residents’ care plans and medication records not being routinely audited, regular meetings between staff and relatives not taking place, despite the firm agreeing they would be introduced.

The home also did not have adequate systems in place to monitor the quality of the service and identify any risks.

Health and safety and staffing records were not regularly under review and action plans to address problems areas did not specify target dates or how progress would be monitored.

Sheila Grant, CQC regional lead for the North East, said: “The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

“This warning sends a clear and public message that Gradestone Limited needs to address these issues as a matter of urgency or face serious consequences.

“Our inspectors will return to Primrose Care Home in the near future, and if we find that the provider is not making the required progress we won’t hesitate to use our legal powers to protect the people who live there.”

The care company was given until June 11 to make improvements.

The CQC will then carry out another unannounced visit to ensure standards are met, or it can exercise a range of powers, including legal action.

Tracey Davison, manager of Primrose Care Home, said: “We took the CQC’s comments on board and immediately rectified the issues raised.

“We enlisted a team to thoroughly clean the home and have fully addressed all concerns.

“All electrical equipment has been replaced in the kitchen, and the ventilation shaft has been cleaned and repaired.

“Our residents’ social workers are totally satisfied with improvements we have made.

“We have also brought in a new member of staff and new staff training agendas, which are on-going, to ensure we are now fully compliant.”

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