Sunderland call centre’s third office takes workforce to 550

Coun Harry Trueman, left, from Sunderland City Council with Fusion's Mark Brannen and Vicky Briggs.
Coun Harry Trueman, left, from Sunderland City Council with Fusion's Mark Brannen and Vicky Briggs.
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A thriving contact centre business has opened its third site on Wearside.

Fusion, part of the BGL consumer insurance group, now employs 550 people at its Sunderland Enterprise Park site, off Wessington Way, the highest headcount the business has ever had since it opened its first office in the city in 2002.

BGL is incredibly committed to the North East and has demonstrated this consistently.

Mark Brannen, Fusion

The company, which also operates contact centres in Peterborough and Coventry, services clients including the Post Office, Marks & Spencer Money, Lloyds Banking Group, Co-operative Insurance and Santander from Sunderland.

Mark Brannen, head of site for Fusion in Sunderland, said: “We have seen expansion and sustained growth of the company in Sunderland over a number of years, and we are now doing more with the clients we service.

“The people who work for Fusion deliver an exceptional level of service and are breaking Fusion internal records at the moment.”

The company says it has reiterated its commitment to Sunderland by investing in a refurbishment of its site and the opening of a third office, which has been operating since March.

The work has created additional space for the new employees and improved facilities throughout the site.

Mr Brannen added: “BGL is incredibly committed to the North East and has demonstrated this consistently.

“We are progressive in what we believe offices should look and feel like.

“We have opened a new suite of offices, a new training suite and are opening a bespoke open-terrace restaurant by the end of the year. The improvements have been designed to make sure we are future-proofed and ready.

“It’s not just about the jobs; it’s the quality of jobs. We want to be people’s employers of choice. It’s a cracking place to work.”

Fusion has worked with Sunderland City Council since it opened for business in the city.

In addition to business development advice, it has received support for workplace initiatives, such as cycle to work schemes and staff wellbeing programmes.