A construction boss today slammed the company who created his new build Sunderland home after he endured a catalogue of misery.
Vince Wareham and wife Joanne paid £180,000 for their three-bedroomed detached home on the Alexandra Park estate in Millfield almost two years ago.
But the couple say they haven’t been able to settle because of problems with the Persimmon property, which they claim includes:
• Rendering of the house crumbling away
• Locks on all three toilet doors not working
• A leak coming from the bathroom at the top of the stairs
On the day we moved in we saw the huge leak on the stairs, there were screws showing through the plasterboard and even a hole in the ceiling.Vince Wareham
• Uneven door frames
• Screws sticking out of plaster board
• And even the house alarm panel hanging off the wall after it was fitted
“We’ve had any amount of problems ever since we moved in, some of which I’ve had to remedy myself,” said Mr Wareham, 36. “On the day we moved in we saw the huge leak on the stairs, there were screws showing through the plasterboard and even a hole in the ceiling.”
Mr Wareham’s despair comes just months after the Echo reported on the experience of the Everett family, who also bought a Persimmon home in the same street, Corning Road.
Mr Wareham, who is a project manager for a bricklaying contractor, says the final straw came when Persimmon bosses agreed to a full re-render of his home, allowing for scaffolding to be put up on his house but then saying that the work will have to be put out to tender. “They said it would start on September 9, the scaffolders came to put the scaffold up and they didn’t even ask my next door neighbour if they could do it and it’s now blocked their alleyway.
“But the company came back last week and said that the work is being put out to tender. I just don’t want them on my property anymore.”
The company today “conceded” that Mr Wareham may have been mistakenly under the impression that a third party firm would carry out a full render and have since written to him clarifying this.
But Mr Wareham hit back, saying he wishes he could turn the clock back and buy a different home.
“It’s been a disgrace.”
Persimmon: ‘We have attempted to address all the issues’
“This development was transferred to us from our North East office at the turn of the year so consequently we have had little dealings with this customer as previous maintenance requests have been directed to and co-ordinated by our sister region,” said Neil Foster, managing director for Persimmon Homes Durham.
“However, Mr Wareham is still a customer of Persimmon Homes and we have attempted to address all issues raised with us when brought to our attention.
“Regarding the recently raised items, we were asked to inspect the render on the customer’s property and our contracts manager attended with a “Parex” representative (Parex being the manufacturer of the render product) and a third party rendering contractor in order to offer an unbiased opinion.
“Consequently, and as a result of the meeting, a report was formulated whereby some areas of render required attention, but this did not include a requirement for full render.
“Persimmon agreed to carry out the works and organised scaffold to be erected and whilst we concede the customer may have mistakenly been under the impression that the third party contractor was going to fully render his home, we have since written to him clarifying our intent.
“In essence, we have informed the customer that the original contractor will attend the required works in accordance with the report recommendations and we are confident once complete this will comply to specification, building control regulations and the requirements of his independent warranty provider.
“As such, we await clarification from Mr Wareham when we are able to commence this work. We would also like to clarify that to date we have no other maintenance issues outstanding with Mr Wareham’s property other than the render and additionally we have offered a ‘maintenance check’ on his alarm for his peace of mind.”