Metro issues apology after day of misery for passengers

Have your say

METRO bosses have apologised after another day of misery for commuters.

Passengers faced long delays and painful waits for replacement buses this morning after a broken-down train blocked the line.

Trains were suspended between Heworth and Gateshead Stadium during morning rush hour, then off from Brockley Whins to Gateshead Stadium in the afternoon.

The incident is the latest in a series of Metro problems, including services being brought to a standstill by power cuts.

All services are now back up and running, and Metro has issued an apology to fed up passengers.

In a statement, bosses said: “Sorry for the disruption to service today as a result of the failed train at Felling this morning.

The failed train had a seized traction motor, meaning the train could not be moved. Engineers had to jack the failed train up and place a wheel skate underneath the train. I

“In order to do this safely an overhead line isolation was put in place which extended the disruption area to between Gateshead Stadium and Brockley Whins and Jarrow.

“Once the wheel skate was safely in place the overhead line power was restored. Prior to moving the train, the wheel skate had to be tested.

“Following the test, the train was moved back to the depot at reduced speed allowing the full service to resume.

“It will take some time to get trains back to timetable and we’re sorry for the inconvenience this disruption may have caused you today.

“Details of claiming a refund for your delayed journey are available on our website.”