McDonald’s restaurant in Sunderland now offering table service

Staff at the new look McDonald's restaurant in Ryhope Road, Sunderland.
Staff at the new look McDonald's restaurant in Ryhope Road, Sunderland.
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A McDonald’s restaurant on Wearside has undergone a transformation and is now offering customers the chance to have food delivered direct to their table.

Following franchisee Jasper Maudsley’s investment in the Ryhope Road site, the restaurant will give those eating inside the option to have their food brought to their seats.

The new features can currently be found at the restaurant at Dalton Park in Murton and will be appearing in more restaurants in the area.

Following a trial last year in 14 restaurants across England, table service proved very successful and popular with customers.

As a result, table service will now begin to roll out throughout 2016 to many of the restaurants undergoing digital transformations like the one on Ryhope Road.

By the end of this year, over 400 restaurants across the UK will offer table service to their customers.

One of the new features of the restaurant will be the self-order kiosks, which give customers the option of a brand new experience when choosing and ordering their food at McDonald’s.

In the kitchens, new lay-outs and increased technology means McDonald’s products will be made specially to order for customer.

To complete the digital transformation, free to use tablets will be installed at some tables for customers who want to check their newsfeed and emails or play the latest games.

The restaurant redesigns will also include a striking new décor to create an enjoyable space for everyone to enjoy.

Mr Maudsley, who owns and operates the restaurant on Ryhope Road, as well as nine other McDonald’s restaurants across Sunderland and Hartlepool, said: “We’re thrilled with the transformation that will take place because we’re committed to offering our customers’ more choice and fast service.

“Technology has a huge role to play in all walks of life, including our customers’ eating out experience, so the new tech we’re introducing recognises the way people live their lives today.”

Paul Pomroy, chief executive of McDonald’s UK, said: “We are confident that the investment we are making will bring new and exciting changes to McDonald’s Sunderland and across the rest of the UK.

“We’ve listened to customer feedback and know we need to modernise further in order to move the McDonald’s experience on, and remain relevant to the lives of the three million customers that we serve daily.

“Our converted restaurants like this one in Sunderland will deliver a fast and easy experience, aided by digital and traditional ordering points ensuring we continue to be enjoyed by our customers.”