Jobs bonanza for Sunderland as management firm sets up new centre

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DOZENS of jobs are up for grabs on Wearside this week.

Global management services company Firstsource Solutions is creating up to 200 new jobs in the North East, split between its existing Fountain Court site in Middlesbrough and a second location in Sunderland, after winning new work with a global telecommunications provider and a high-profile UK bank.

The roles include sales advisors for the telecoms company and customer service advisors for the banking client, providing online customer support with tools such as web chat and dealing with inbound and outbound telephone calls.

Firstsource Solutions HR officer Niki Barker said: “Firstsource is delighted to be able to continue to bring new employment to the area at the same time as boosting the level of service we are able to provide to some of Britain’s best known companies.

“This follows on from a recent recruitment drive for around 40 jobs we held in Middlesbrough last December, where a whole new team is being created.

“This is a great opportunity to work for a multi-national organisation committed to providing excellent benefits, staff engagement, training and development and there could also be opportunities to move within the business.

“For the roles we are recruiting, while it is desirable to have contact sales centre experience, it is not essential, so they can appeal to people with a broad range of ages and skillsets.

“There is also attractive on-target earnings, a good bonus structure and benefits package available.”

A series of recruitment open days will be held over four weeks, with the first being held from 9am-7pm on Wednesday, at the Sunderland Marriott Hotel, then at subsequent dates over the next two weeks, then finally at Fountain Court on Grange Road, near mima, Middlesbrough, for the final two weeks.

Potential candidates can also submit a CV by visiting or emailing