Fusion teaches staff a lesson

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CITY call centre Fusion is offering staff the chance to go back to school.

The firm has launched its 2011 Learning and Development programme, offering employees the opportunity to complete a variety of in-house, nationally recognised, qualifications to help further their careers.

Twenty-one staff – at both managerial and customer advisory level – from the St Catherine’s Court site will complete either an NVQ or Institute of Leadership and Management (ILM) course this year.

The launch follows the success of previous in-house programmes, which have seen more than 150 Fusion employees complete a vocational qualification.

Five of last year’s ILM graduates have since been promoted to Trainee Team Leader positions. As part of the courses, delegates learn about areas such as Communication in Management, Becoming an Effective Leader, and Leading Innovation and Change.

Site manager Sarah Burns said: “In order to retain the best possible staff it is important to provide ongoing training and career development opportunities. Our courses are popular because employees can clearly see the career development opportunities that are open to them across the business – particularly with previous graduates of the courses visibly progressing through the ranks.

“In our annual employee survey, our learning and development opportunities scored very positively with 82 per cent of the respondents saying Fusion provided them with access to the learning they need to be successful.”

Mark Moore, Team Leader at Fusion Sunderland and recent graduate of the ILM Level 5 programme, said: “I have been with Fusion for seven years and one of the appealing things about the organisation is the emphasis that the business places on career development.

“The course was extremely challenging, however, we received a high level of support and guidance from our managers and the company as a whole.

“I am already using the skills I learnt in my day-to-day role and to be promoted on completion of my qualification was the icing on the cake.”

Fusion is currently recruiting for a variety of Sales and Service Advisor, Retentions Agents and Team Leaders roles. For more information on these please visit www.bglgroup.co.uk