Amazon named best for customer satisfaction - with British Gas and Spotify making the grade

Amazon has held its position as the best-performing retailer in the UK for customer satisfaction as streaming service Spotify, restaurant chain Prezzo and British Gas made the ranking for the first time.

The vehicle broke down on the A19. Picture by Google Maps.

Delays after lorry breaks down on key Sunderland road

A broken down lorry caused delays on a major route into Sunderland this morning.

Martin Gallagher with Steve Dougal, Everyone Actives general manager.

How Sunderland Aquatic Centre helped Martin dive in to a new career

A man taught to swim as an adult is now helping to teach the skill to the next generation taking to the pool.

Rob Charlton.

Sunderland businessman is mindful of a new chance

Sunderland businessman Rob Charlton is giving others a chance to share the changes that revolutionised his life.

Steve Knight, Derek Curtis and Shirley Atkinson, vice chancellor and chief executive, University of Sunderland.

Sunderland firm Cellular Solutions joins forces with university to launch revolutionary new software

Organisations can move data more quickly and effectively thanks to an innovative new software product developed in Sunderland.

Library picture

Cyber Security breakfasts to help businesses deal with security threats

Cyber security is to come under the spotlight as police demonstrate a live hack to encourage businesses to protect themselves.

The A1 at Chester-le-Street.

Six-vehicle crash causes tailbacks on A1

A six-vehicle crash is causing delays on the A1

County Durham
A crash on Wearmouth Bridge. Credit: North East Live Traffic.

Incident on Sunderland's Wearmouth Bridge closes lane

An incident on Wearmouth Bridge has left a lane blocked as emergency services deal with the situation.
This week's questions answered by our Benefits Expert.

Benefits Expert: Why it’s always worth having a benefit check

Q. I am self-employed and have been for around seven years now. I have been diagnosed with psoriatic arthritis and I do not think that I will be able to continue working for much longer.

Calls have been made for an inquiry into safety on the A19.

Calls for A19 safety inquiry grow louder

Safety on the A19 has been raised once again in Parliament as calls are made for an inquiry which could help save life and limb.

Workers at Nissan

Pension plan changes to affect hundreds of Nissan staff in Sunderland

Hundreds of staff at Sunderland’s Nissan plant face changes to their pension scheme.

The A19 northbound at Hartlepool.

A19 closed northbound after driver collapses at the wheel

A stretch of the A19 has been closed northbound after a driver collapsed at the wheel.

Aerial footage taken by a drone above County Hall, Durham, this morning.

Council workers battle to minimise disruption after heavy snowfall

Council workers are battling to keep roads and services up and running after the recent heavy snowfall.
County Durham
A Carillion worker. Picture by Joe Giddens/PA Wire

Sharon Hodgson MP: Carillion workforce deserves assurance on status of their jobs

Last weekend, news broke of the collapse of Carillion and throughout the week it has dominated the news as more and more of this sorry saga unravelled.

How the inside of Bar + Block will look once it launches in Durham's Millburngate development.

New hotel and steak house earmarked for Durham City

A key development on the banks of the River Wear will generate 75 new jobs when it becomes home to a hotel and steak house.

Tesco Clubcard changes have been delayed. Picture by PA

Tesco delays changes to Clubcard scheme after customer backlash

Tesco is delaying changes to its Clubcard rewards scheme after an outcry from customers who objected to a cut to the value of vouchers without warning.

Grant Findley

Businessman throws a lifeline to worried Carillion staff

An East Durham businessman is throwing a lifeline to workers affected by the collapse of construction giant Carillion.

How Aykley Heads could look once redeveloped.

Plan to create 6,000 jobs in Durham gets green light

Ambitious plans which aim to attract more than 6,000 new private sector jobs to Durham City over the next 20 years have been given the go ahead.

Will you be affected by any of these roadworks?

Traffic watch: The roadworks which could affect your journey today

Hitting the road to get to around this week? Take a look at some of the Sunderland roadworks which may cause delays to your journey today.

Siglion is a partnership between Carillion and Sunderland City Council.

10 questions on the impact of Carillion’s collapse on Sunderland

We asked Siglion 10 questions about the impact of Carillion’s collapse and what it means for the future of its developments across Sunderland.

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