250 jobs up for grabs at call centre

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UP to 250 new jobs are set to be created with the opening of a new Wearside call centre today.

RevolutionCC, which provides call centre services for other companies, is based at Sunderland City Council’s high-tech e-volve centre at Rainton Bridge South.

Chief Operating Officer Jim Bainbridge said 15 staff had already been appointed and will begin their training today.

He added: “It’s fantastic to be launching a new business and creating new jobs in a region where people have so much desire for success, particularly given the economic climate, which is still tough for so many businesses.

“We have spent the last month conducting interviews and we’re delighted with the calibre of staff we have been able to employ. All are local people with previous contact centre experience and the vast majority had recently found themselves unemployed, so being able to give them new jobs is a double bonus.

“RevolutionCC will handle both outbound and inbound calls and our plans are to have 70 staff in place by the end of the first trading quarter with 250 employed by the end of the year.

“We took the decision to locate the business in Sunderland because of the support and encouragement we received from Sunderland City Council, Sunderland University and Sunderland Software City.

“They have all been absolutely tremendous and we could not have made such rapid progress so soon - where we are open for business today - without their help and commitment.

“There is always a risk in launching a new business, but with our unique technology, open and honest approach and of course the superb support we continue to receive, we will certainly be capable of delivering our ambitious growth plans.”

City council leader Coun Paul Watson said: “Sunderland has a lot to offer business investors in terms of location, facilities, advice and support, so we are delighted RevolutionCC is to be located here.

“It is very satisfying to see our discussions come to fruition today. We have high hopes that the business will play a major role in bringing back some of the many jobs lost to overseas contact centre operations and help maintain the North East’s reputation as a leading contact centre industry hub.”