New booking system being launched to allow visitors at Sunderland and South Tyneside hospitals

South Tyneside and Sunderland NHS Foundation Trust is safely easing some of its visitor restrictions next week through a new booking system on its adult inpatient wards to allow patients to have precious time with their loved ones.

The Trust temporarily suspend some visiting in September 2020 due to the rising cases of Covid-19 and an increase in patients being admitted with serious illness.

But, the success of the Covid-19 vaccine programme and reduction in infection levels in the local community in recent weeks, means the Trust is now able to start re-introducing some visiting at its main hospital sites in South Tyneside and Sunderland and at its Intermediate Care and Rehabilitation (ICAR) Unit based at Houghton Primary Care Centre.

How will it work

New booking system being launched to allow visitors at Sunderland and South Tyneside hospitals

From Monday, May 24, adult inpatients will be able to have one named person visit them through a bookable appointment system.

Patients will be asked to nominate a family member or close friend who will then need to contact the ward between 10am and 2pm Monday to Friday to book a 45 minute visiting slot.

The Trust is urging patients and their families to nominate the same named person for the duration of their loved one’s hospital stay to minimise potential spread of Covid-19.

Visitors will be asked to wear personal protective equipment (PPE), including face mask, gloves and apron during their visit and must follow guidance around hand washing and social distancing to protect patients and staff.

Sunderland Royal Hospital, Chester Road

The Trust is also asking those visiting to test themselves for Covid-19 at home before they come into the hospital, using testing kits widely available from local pharmacies, testing sites and the Government website.

Visiting in exceptional circumstances, such as at end of life or to support carers who provide essential support to patients with dementia or a learning disability, will continue as it has done throughout the pandemic and will be at the discretion of the nurse in charge.

Restrictions remain in place across some areas of the hospitals in South Tyneside and Sunderland.

They include:

South Tyneside District Hospital, Harton Lane

* Women in labour will be able to have one birthing partner and can bring one person with them to their scan, antenatal clinic and antenatal day unit appointments;

* One parent or carer can accompany children under 18 in the emergency departments, children’s wards and neonatal unit;

* Patients should continue to come to all outpatient appointments and Emergency Departments alone, except where a carer is required;

* Anyone entering Trust buildings must wear a face covering or face mask and maintain social distancing in all waiting areas.

The Trust will continue to provide virtual visiting via iPads for patients who do not have the means to contact family and friends and will continue to pass on messages, letters and photos through its #SendingLove scheme. Full details of the scheme can be found on the Trust website

Melanie Johnson, Director of Nursing, Midwifery and Allied Health Professionals at South Tyneside and Sunderland NHS Foundation Trust said: “We know that visiting is really important to our patients and their families, but we cannot forget that we are still in a global pandemic and we need to take a safe and cautious approach to allowing visitors back into our hospitals.

“Spending time with loved ones is important for the recovery of our patients and undoubtedly has a positive effect on their mental wellbeing. We are looking forward to welcoming visitors back, but do ask that they take all necessary precautions including wearing personal protective equipment, regular hand washing and staying away if they feel unwell in any way. We have come so far over the last few months and we all want to get back to some kind of normality so please support us and do your bit to protect yourself and those around you.”

Details about visiting restrictions can be found at

Symptoms of coronavirus include a high temperature, new continuous cough and a loss or change in your sense of taste and smell. If you experience any of these symptoms, you must isolate immediately and call 119 and arrange for a test.

If you develop symptoms your household contacts will also be required to self-isolate. More information on self-isolation is available on the NHS website.