Gentoo to resume routine repair service as coronavirus lockdown restrictions are relaxed

Sunderland housing giant Gentoo is restarting a range of services as the coronavirus lockdown eases.
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The group will resume the delivery of a number of core services, including re-opening its offices to the public and restarting its routine repairs services from Monday, July 6.

Public access to Gentoo’s local area offices across the city will vary and includes:

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Akeler House, Doxford Park, Sunderland city centre, Washington Galleries and Houghton: tenants are able to walk in without an appointment and speak to a member of staff.

Gentoo is resuming regular maintenance work from MondayGentoo is resuming regular maintenance work from Monday
Gentoo is resuming regular maintenance work from Monday

Concord, Havelock and Southwick: Tenants are able to visit the office by appointment only and must call the office or their Neighbourhood Coordinator in advance to arrange a suitable date and time.

Offices will be open from 9am till 4pm Monday to Thursday and 9am till noon on a Friday, with all necessary social distancing measures in place.

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The cash facilities at the Athenaeum office in the city centre and in the Galleries shopping centre in Washington will remain closed.

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Gentoo consulted with its Community Engagement Forums before making the decision.

Cash poses a risk to the spread of coronavirus and the Group has seen the majority of its tenants pay their rent via other methods throughout the pandemic.

The firm restarted its essential services in April and its routine repair service will also resume from Monday, with tenants being actively contacted where a repair was previously put on hold due to Covid-19.

Tenants can report any new routine repair by calling their local office or online at gentoogroup.com. Gentoo staff who attend these repairs will notify tenants prior to their arrival, maintain a safe distance from the occupant and use all necessary personal protective equipment (PPE).

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Gentoo Group chief executive Nigel Wilson said: “We have done an incredible amount of work behind the scenes to ensure we can offer further services in a way that is both safe for our tenants and our employees while continuing to adhere to Government guidelines.

“As we start the huge job of catching up with routine repairs and allocating our void properties, I would ask existing and prospective tenants to please be patient as they may experience some slightly longer delays.”

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