"If your flight is cancelled you are always due a refund" - UK Civil Aviation Authority advice after Ryanair gives out vouchers for cancelled flights

The UK Civil Aviation Authority has issued advice over refunds for flights after Ryanair gives passengers on cancelled flights with vouchers.

Monday, 27th April 2020, 7:00 am

The UK Civil Aviation Authority (CAA) has published guidelines to give consumers advice over refunds for flights which have been cancelled due to the Covid-19 outbreak.

It comes as Ryanair issued customers with vouchers for flights which have been cancelled, to people who had requested refunds.

The CAA guidelines about refunds state: “If your flight is cancelled, you will always be due a refund and to be provided with assistance, even if you are not due further compensation.”

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Ryanair have been offering passengers on cancelled flights vouchers rather than a full refund as set out in guidelines from the UK CAA. Photo: Getty Images.

This highlights that airlines should not be offering their customers other forms of compensation rather than full refunds.

Andrew McConnell, a spokesman for the UK Civil Aviation Authority, said: “The UK Civil Aviation Authority understands the acute impact that Coronavirus is having on holidaymakers whose travel plans have been affected, and the aviation industry.

“We have provided information on our dedicated Covid-19 webpage for passengers, holidaymakers and the industry.

“This outlines consumers’ rights to refund in the event of cancellations.”

Mr McConnell also expressed how important it is that consumers are aware of their rights during these unprecedented times.

He added: “The Civil Aviation Authority will take the necessary action to protect consumers.

“With this in mind, we have published guidelines regarding airlines’ responsibilities on refunds and cancellations and we continue to actively monitor this situation as it develops.”

If you believe you have been affected, you can find CAA’s guidelines here.

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