A FAMILY’S anxious wait for their tickets to Sunderland’s One Direction gig has forced them to fork out for a second pair.
Susan Greenwell paid £142 for two tickets to the concert, at the Stadium of Light on Wednesday, from online ticket company Smart Cloud, in February.
With just a week to go before the eagerly anticipated show – the boyband’s first on their English tour – the tickets have not turned up and the website has disappeared.
Susan still hopes they will turn up before the gig, but after the website vanished and the firm’s phoneline went down, she bought another pair just in case.
Her niece Shantel Stokoe, 31, and her daughter Brodie, nine, will be going to the concert, which is part of the group’s Where We Are tour.
Susan, who lives in Shiney Row, said: “We are getting a bit panicked and we’ve tried to ring them, but we still can’t get through to the company.
“When I booked them, they said they could arrive seven days prior to the event, but if they don’t arrive, Shantel and Brodie will be devastated they didn’t get the seats they thought.”
Susan has been told by her credit card company it will refund her the cash for the original tickets, but not until after the event.
The Echo also tried to contact Smart Cloud, but its phoneline said the number has been temporarily disabled and the website was down. She is now appealing for anyone else who has had problems with the same company to get in touch.
Details can be passed on to her via the Echo on 501 7136.
Sunderland AFC said there are still “a very limited number of tickets available” for the show and recommended buyers use either www.gigsandtours.com or www.ticketmaster.co.uk to buy them.
Standing tickets for the event are only available to persons aged 12 and over and no under- 16s will be allowed on the pitch unless accompanied by an adult.
There are no age restrictions for seated tickets.