Need to get acts together

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Banks constantly tell us that they offer a wide range of great services and when you visit the bank there are these life size, smiling cardboard figures telling us what a great job they are doing and why we should use them.

I wonder if anyone can explain to me, why when I visit the bank where there are usually positions for four tellers, why only two are being used leaving huge queues hanging around?

I think that banks should get their acts together before patronising the public.

Mick, The Pen, Brown