A care agency based in Washington has been ordered to make improvements by a national watchdog.
The work of Sevacare, whose base is in Stephenson Industrial Estate, was examined in April over three separate days in April by staff from the Care Quality Commission (CQC).
Managers at the home had been made aware that the inspection was coming.
The company is a domiciliary care agency which provides personal care for people living in their own homes to meet their individual social care needs and circumstances.
At the time of the inspection there were 160 people using the service who received the regulated activity of personal care.
The report reads: “There were inconsistencies and contradictions found in relation to risk assessments and care plans.
“Some contained information which did not match; for others risks had been identified but there were no control measures and information had not been included in care plans.
“Care plans did not always provide staff with the specific detail they needed on how to provide care and support for people.”
The safety aspect of the agency has been told it requires improvement, with the report noting: “There was contradictory and incomplete information in risk assessments and care plans.
“Medicines, especially prescribed creams, were not managed in a safe way.”
The agency’s leadership was found to be “inadequate”, although its care and effectiveness was rated as “good” by inspectors.
“Individual satisfaction records were completed with each person as part of a review of care,” said the report.
“One person rated the service as excellent, with the attitude of staff being excellent as well.
“They stated staff were competent and completed all tasks and arrived at the correct time.”
Darren Stapelberg, chief operating officer at Sevacare, said: “Sevacare are aware of the recent report and have agreed an action plan with CQC in order to address the shortfall in the “well led” category.
“As a national provider we proud ourselves in ensuring we deliver client focused outcomes care.
“Although the category of “well led” falls below what we would expect, we were pleased however to read the positive comments from the clients that use our service.
“We have already taken steps to address the shortfall and look forward to CQC coming back in to re-inspect in the near future.”