Sunderland mum’s fury at Thomas Cook over ‘death trap’ holiday room in Turkey

Plains Farm couple Louise Forrest and Mark Renney with daughter Keisha. The family claims they suffered a holiday from hell in Turkey.

Plains Farm couple Louise Forrest and Mark Renney with daughter Keisha. The family claims they suffered a holiday from hell in Turkey.

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A MUM told today how she was left in tears as her family holiday descended into a nightmare.

Louise Forrest and fiance Mark Renney took their daughter Keisha, 22 months, to The Tur Inn in Kusadasi, Turkey, where they found a filthy bathroom, faulty cot and a hammer in one of the wardrobes.

Operator Thomas Cook told the Plains Farm family three days before they were due to fly out on their £750 trip that their original choice of hotel was not available and they would have to be moved.

“The room was just a death trap,” said Ms Forrest, 30, who is pregnant.

“We looked at the cot and the catch was slack. In the bathroom the shower head was wrapped around the tap and the toilet cistern had a massive crack in it.”

Keisha, who was born premature at 28 weeks, opened a wardrobe in the room to find a hammer.

Ms Forrest, of Proctor Square, added: “When I saw that I said ‘we need to go’, and I started crying.

“I could have ended up losing a lot more than money if something had happened to Keisha.”

The family was unable to return to Wearside as their house was having work carried out to rid it of asbestos.

After contacting a holiday rep they were moved to another hotel for the remainder of their two-week stay.

The couple have now been in contact with Thomas Cook over getting compensation for their nightmare trip.

“I took pictures and showed them what happened,” added Ms Forrest, who has booked holidays with the company in previous years.

“We’ve had an offer of £75, which is just disgusting.

“This has cost us a lot of money with all the phone calls we’ve had to make.”

A spokeswoman for Thomas Cook UK and Ireland confirmed that they have offered Ms Forrest and Mr Renney £75 compensation, which they have since declined.

The spokeswoman added: “We are sorry that Ms Forrest and Mr Renney were unhappy with holiday and felt the need to contact us upon their return.

“We have apologised to them and hope to be able to resolve this matter with them very soon.”

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