Seaham woman in sofa battle with Sunderland furniture store

Margaret Patchett in her living room with the sofa loaned by Michael O'Connor Furniture. It's now six months since she ordered her sofa and it still hasn't arrived.
Margaret Patchett in her living room with the sofa loaned by Michael O'Connor Furniture. It's now six months since she ordered her sofa and it still hasn't arrived.
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MARGARET Patchett is making a stand – when she should be sitting down on a comfy new sofa.

More than six months after ordering a suite, she is still awaiting delivery, even though it is in a warehouse ready to go.

Margaret ordered a two-seater sofa and chair from Michael O’Connor Furniture, now Home Interiors, in December.

She said: “The one I wanted they could not get in the stripes I wanted, so I ordered a floral pattern – then they phoned up and said ‘if you wait six weeks, we will get it in a stripe.’

“I waited until the end of February, then they said I could not have it until the end of March.

“After the end of March, I was told ‘we will get it for you as soon as possible.’”

Margaret said if it did not arrive, she wanted back the £1,000 paid of the £1,250 price.

The firm delivered a sofa on Easter Sunday, but it was the wrong one – and too big for her flat in Mariner’s Walk, Seaham.

Margaret, 59, contacted the store again and was assured a new suite was on its way.

“They promised it would only take six weeks to get a replacement. I am still waiting.”

Margaret has since lost her job and now cannot afford the outstanding £250.

“I offered to pay at £50 a month and they said that wouldn’t be possible. All I want now is my money back. I don’t even want the suite now.”

A Home Interiors spokesman said: “Quality of customer care lies at the heart of our business.

“We have tried extremely hard to meet the expectations of this client by arranging for a bespoke suite to be manufactured in the fabric design she wanted, and lending her a settee and chairs until her new ones arrived.

“We kept the customer informed of the delivery schedule, which included warning her it would take longer than the usual six weeks because it was being specially made.

“While it is unfortunate that the customer’s circumstances have changed since she placed the order, we have produced an exclusively-made settee and chair to meet her specifications.

“They are now in our warehouse and are waiting to be delivered when the balance of payment is made.”