METRO services have been suspended on the Sunderland and South Shields lines due to an overhead line problem between Gateshead and Gateshead Stadium.
Sharon Kelly, director of operations and customer services at DB Regio Tyne and Wear, which operates the Metro on behalf of Nexus, said: “Metro services across the network have been severely disrupted this afternoon after an overhead line came down between Gateshead Stadium and Gateshead Metro stations.
“This affected power supplies, and as a result there are no trains running between Monument and Heworth in both directions. Services across the rest of the system have been affected and passengers should expect severe delays during the rush hour period.
“It has been another extremely hot day, so our priority was to get the people off two trains which were stuck because of the power failure. The trains were at Pelaw and in a tunnel near Gateshead.
“The Fire Brigade attended to help the passengers to safety, as is standard procedure. We were able to move two other trains which were affected into a station, where passengers were able to get off the trains. Customer services staff were dispatched to the affected areas to help customers.
“We do not anticipate that the line between Monument and Heworth will re-open tonight. While services are suspended passengers travelling to Monument to Heworth can use their Metro tickets and passes on Go North East’s no 27 bus service in the affected area. We are also providing a replacement bus service which will be calling at or close to all stations between Monument and Heworth.
“We are trying to run a regular service across the rest of the Metro network, but it won’t be to timetable and there will be delays. We suggest customers make alternative travel arrangements if they can.
“We are very sorry for the inconvenience caused. Our engineers are working hard to fix the problem and we will keep customers informed through our twitter @My_Metro and Facebook pages www.facebook.com/mymetrotw
“Information is also available from Nexus.org.uk/metro or telephone 0191 202 0747.”