METRO bosses have promised to pull their socks up after a series of problems on the network.
Passengers have faced long delays and cancelled services in a string of failures on the Metro system in the past few months.
Now Nexus director of Rail and Infrastructure Raymond Johnstone has promised the service will improve.
He said: “Customers can be assured that a great deal of work is going on behind the scenes to improve the reliability of Metro services.
“We are working with our operator, DBTW, to get the punctuality rates back to where they should be.”
Mr Johnstone said delays passengers were experiencing were unacceptable and said that managerial changes had taken place at DBTW, the company which operates Metro on behalf of Nexus.
This includes an overhaul of Metro carriage doors to prevent fewer trains having to be removed from service due to door faults, a programme that will be completed later in the year.
The transport boss made the promises after being hauled over the coals by Emma Lewell-Buck MP, who represents South Shields.
Ms Lewell-Buck took up the cudgel after complaints about the poor Metro service from her constituents.