High praise for helping most vulnerable

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A SERVICE supporting vulnerable people in Sunderland has received national praise.

The Sunderland Telecare Service has received accreditation from the TSA Telecare Code of Practice for the “high quality care and support services it provides to thousands of vulnerable people living across Sunderland”.

The service supports 19,000 people in the city through equipment installed in homes, a contact centre and a team of staff who respond to calls for help.

All the service’s hard work received praise from civic bosses in the city, who are delighted with the award.

Leader of Sunderland City Council, Coun Paul Watson, said: “I’m delighted that once again the city council’s Sunderland Telecare service has been accredited to the TSA Code of Practice – the national gold standard.

“Accreditation is a fantastic endorsement of the invaluable support which Sunderland Telecare provides.

“The service is a vital tool in helping vulnerable people to maintain their independence and stay living safely in their own homes for longer.

“The TSA’s independent audits are rigorous, so meeting every aspect of the TSA Telecare Code of Practice is fantastic news.

“Staff who work in the council’s Sunderland Telecare service are extremely committed to the people they support, and this accreditation really recognises this dedication.”