Help for Sunderland families struggling with their finances

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A DROP-IN event is to be held for those facing financial hardship in Sunderland.

The Financial Ombudsman Service is holding the event at Sunderland Central Library on Thursday, May 23.

It will provide an opportunity for Wearsiders to discuss any problems that they may have encountered with their bank or building society, insurance company or credit card provider, and find out what action they can take.

Concerns have been growing in recent months over levels of spiralling debts that many families are facing due to the economic climate.

The drop-in centre aims to provide people will support and advice about how best to deal with their current situation.

The Financial Ombudsman Service has the power to sort out complaints about all types of financial businesses.

They investigate complaints and if they agree that the business has done something wrong, will order them to put things right.

Every year more than one million people contact the Ombudsman about financial problems.

Anyone who has a complaint about a firm must try to sort it out direct with the business first.

The business has eight weeks in which to resolve the problem, and if the customer is still unhappy with their final response the matter can then be referred to the service

The drop-in event takes place between 10am and 12.30pm, and representatives from Citizens Advice Sunderland and Age UK Sunderland will also be present.