Sunderland GP practice ordered to improve after being rated ‘inadequate’

The Springwell House GP practice in North Moor, Sunderland has been told by the Care Quality Commission that it "requires improvement."

The Springwell House GP practice in North Moor, Sunderland has been told by the Care Quality Commission that it "requires improvement."

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A GP practice has been told to improve after it was rated as “inadequate” for providing safe services to patients.

Springwell House Surgery, based on Durham Road, Sunderland, was one of 47 GP practices to receive a report from the Care Quality Commission (CQC) this week after an inspection.

It was one of five practices to be told it requires improvement, with five more having been rated inadequate overall.

The CQC findings at Springwell House rated the surgery as “inadequate” for the safety of its services, and “requiring improvement” for the effectiveness of its services, as well as the provision of caring, responsive and well-laid services.

During the inspection, the CQC spoke with six patients and two family carers, with the majority of them saying they were happy with the care, treatment and service at the practice, as well as the friendliness of the staff.

However, after the inspection, the surgery has been told it must take steps to maintain a clean environment, and assess the risk, detect, prevent and control the spread of infections. It was also told it must ensure there is appropriate equipment and medicines to provide treatment in an emergency, and ensure arrangements are in place to support the right to privacy for patients, and the security of medical records.

It was also recommended that the practice develops a clear vision and strategy, improve the approach to audit to ensure standards are clearly defined, and make sure there are arrangements in place for those who wish to see a female GP.

No one from the practice was available for comment when contacted by the Echo.