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East Durham College gains national award

(L-R) Student Services team members from East Durham College, Terri Morgan, Hayley Ozturk, Beth Gilmour and Nicola Morland.

(L-R) Student Services team members from East Durham College, Terri Morgan, Hayley Ozturk, Beth Gilmour and Nicola Morland.

STAFF at a Durham college are thrilled to have clinched a national award.

East Durham College has achieved the recognition for the quality of its information, advice and guidance services.

The Peterlee-based college got the matrix Standard, for organisations which provide support to individuals to make learning and work more accessible.

Mark Moore, Director of Learner Services at the college, said: “The matrix Standard, a Government quality mark, is a very important seal of approval for the college and a ringing endorsement of this important aspect of our service.

“It clearly demonstrates our commitment to achieving excellence in the services we provide to all of our learners and prospective students.

“However, it is not only a benchmark of the quality of the services an organisation provides, but a key business improvement tool, and we will use the report to ensure we continue to develop the quality and professionalism of our service.”

Assessor Mark Wen, of emqc Ltd, which maintains and promotes the matrix Standard on behalf of BIS, the Department for Business, Innovation and Skills, said: “EDC has worked hard to gain this formal accreditation.

“It is much deserved given the high standards of client support, motivation and care.

“Good approaches exist to ensure that all potential clients are clear about what they can expect from the college and throughout their period of study.

“As a result clients feel supported at the start, throughout and at the end of any educational programme in addition to what they can do next.”

David Allan, former managing director at emqc Ltd, said: “This accreditation is another example of how the matrix Standard is proving effective for all types of organisations, helping them to provide a more professional service and helping them to strive to be the best in their sector.”

 

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