YESTERDAY marked one year since Northumbria Police went live with the non-emergency number 101.
The number means that people have quick and easy access to the police for all non-emergencies.
It also means there’s only one number - 999- for any police force across England and Wales.
Northumbria went live along with Durham, Cleveland, North Yorkshire and Cumbria police services in December 2011.
The scheme was part of a Government initiative to make contacting the police simpler for people.
The non-emergency number replaced the former number 03456 043 043.
Northumbria Police say they receive on average of 122,000 calls, including 999 calls, per month.
And in the last year the force has received 1,251,000 non-emergency calls.
Chief Supt Laura Young of Northumbria Police who is responsible for the force’s communications centre said: “101 is the number to use to contact the police if anyone wants to report something that’s happened which is not an emergency, they want some advice or want to discuss an issue with a neighbourhood officer.
“We’re really pleased that the message is spreading. We always knew it would be a gradual changeover and our figures show that more and more people are remembering to use 101.
“Calls to the old police non emergency numbers have dropped significantly and we’ll continue to promote 101 to make sure everyone has this number at hand and knows when to use it.
“People should only use 999 in emergencies – if a life is at risk or a crime is happening. For everything else, 101 is the number to use.”
In 2013 Scotland will go live with a single non-emergency number.
Until that time, the the number to use in the border areas is 01661 872555