Sunderland call centre giant 2Touch bought out by Parseq

2Touch sign at Doxford International
2Touch sign at Doxford International
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CITY Call centre giant 2Touch is in new hands.

The Doxford International business, which employs 1,000 people, has been snapped up by UK-based Parseq.

The new organisation will employ about 2,700 people working from key sites in Sunderland, Rotherham, Glasgow, London and Brighton and have a turnover of about £65million, which bosses hope to see rise to £100million in three years.

Parseq chief executive Derwyn Jones said: “2Touch is a cultural and operational fit for Parseq which gives us the scale and geographical coverage to attract new clients and deepen our relationship with existing clients.

“2Touch’s established client service ethos and great reputation links closely to the Parseq business model and together provides us with a strong sector footprint particularly in utilities, financial services and insurance providers.

“We are delighted to be bringing together two industry-leading businesses with the people, processes and operational capabilities to enhance our proposition as the only mid-sized corporate providing outsourcing services, combining front office, back office and IT.”

2Touch is one of the UK’s leading outsourcing companies, providing contact centre services, response handling and order fulfilment.

Parseq is a privately owned company formed in 2010. Last year it acquired The Panther Group, which included charity telephone fund-raisers Pell & Bales, and commercial contact centre Spokenfor. Its client list covers the top 10 international banks and a third of the UK’s utility sector.